1win Technical Support Service

The 1win support team in Kenya is a team of professionals who provide help and support to customers on all matters related to the official 1win website or mobile applications. The staff helps users with account registration or password recovery from an old profile, depositing and withdrawing funds, answering customer questions, as well as simply providing technical support. They try to provide information or assistance promptly and efficiently.  In addition, the support service maintains the confidentiality and security of customer data. The team strictly follows the privacy policy and guarantees the protection of personal and financial information.

The support team works round the clock and is available through various communication channels including live online chat, email, and phone. More details about each of their downlines can be found next. 

Round-the-clock online chat

1win Kenya betting and casino website online chat discussion

Online chat is one of the most convenient and fastest ways to communicate with a support staff member. Clients from Kenya can get information on any issues related to the platform through this type of communication. To start a chat dialog, you need to follow a couple of simple steps, which are described below. 


Go to the official 1win Kenya website;


Click on the chat box in the bottom right corner and you will be taken to the dialog box;


Introduce yourself, enter your details, and start the dialog.

The support operators aim to be as friendly and professional as possible to help you resolve your problem as quickly as possible. This type of communication involves resolving issues in real-time. It also allows you to save the details of the correspondence, which can be useful in the future.

For the convenience of users, the bookmaker offers support in various languages, including English, Arabic, Spanish, and many others. You can choose the language in which you feel comfortable communicating directly in the chat.

Communication by e-mail

1win Kenya support service e-mail information

Contacting support staff via email is also a convenient and affordable way to communicate with a team of professionals. Bookmaker 1win provides such an opportunity to get help, solve any kind of questions or get feedback. To take advantage of this option you need to follow the steps below:


Go to the company’s platform;


At the end of the homepage, click on the email “[email protected]”;


You will be presented with a form to create an email. In it, describe your problem in sufficient detail and attach screenshots if necessary;


Send the letter.

Now all you have to do is wait for a reply to the e-mail address from which you sent the letter. Usually, the team tries to respond to emails as soon as possible, usually, it takes up to 24 hours. In addition, you can contact employees not only for support and assistance but also for security issues, commercial offers, and loyalty programs. There are separate e-mail addresses for these. Go to the website and at the end of the page there is a list, find the one you are interested in.

Contacting a member of staff by phone number

1win Kenya technical support phone number

If you have any questions or problems using the platform, you can contact the 1win support team by phone number. All you have to do is dial the company’s phone number and state the nature of the problem. The numbers that users can call are 88003017789 and 8495088888899. 

When you are answered, you will be given an opportunity to ask your questions or describe the problem you are facing. The staff will be ready to help you as soon as they hear a detailed description of the situation. The service is available around the clock to provide uninterrupted support to players. 

Bookie’s social media

1win social media support information in Kenya

To keep up to date with the latest news, including new bonus offers, and perhaps find answers to various questions, you can visit 1win’s social media blogs. You can follow the company on Instagram, Twitter, Telegram and Facebook. Check the news promptly to stay on the same page with 1win.

In general, the 1win support team in Kenya strives to create a comfortable and safe environment for users, providing them with reliable technical support and prompt resolution of any issues that may arise.